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CASE

hotel housekeeping supervisor resume

Re-inspect the corrected room, Communicate with Guest Services regarding information about discrepant rooms.Physically check the room to determine status, Assist Housekeeping Management in preparation of Standard of the Week, Monitor all V.I.P. Advise employees of deficiencies and instruct on corrective action. The exact information you include could depend on your experience and what the hiring manager wants to see. Evaluate the staff’s job performance and coach and counsel as necessary. and persuade guests and staff to achieve results beneficial to operation of hotel; ability to converse calmly with irate guests, co-workers, superiors and subordinates in sometimes intense emotional situations; ability to focus and maintain attention to performance of tasks despite frequent stressful, emergency, critical or unusual interruptions; ability to memorize, recollect and quickly retrieve dates, names, times and other data; ability to add and subtract three digit numbers; ability to perform mathematical operations with units of measure including, but, not limited to dollars, cents, feet, inches, cups, pounds and ounces; ability to work and complete assignments on time despite frequent stressful, emergency, critical or unusual interruptions; ability to participate in all departmental and hotel-wide meetings, Physical Requirements:Must be able to exert physical effort in transporting 35 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding, Training and supervision of Room Attendants, Turndown Attendants, Housemen, Lobby Attendants to ensure all rooms/suites and public areas are cleaned and comply with hotel standards, Open housekeeping: check rooms inventory, assign cleaning assignments including special requests, areas of concentration and deep cleaning, Inspect Rooms, complete reports, verify status reports; report clean suites to hotel front desk and / or load into automated property management systems, Monitor payroll reports and work schedules, Ensure stock rooms and carts are maintained with proper supplies, Clearly communicate to associates the standards of performance and their role in contributing to individual and team success, Ensure staff compliance with proper cleaning techniques, procedures, brand standards and regulations, Ensure maintenance problems are promptly reported to Engineering through proper channels, Respond to guest requests, concerns and problems to ensure guest satisfaction, Read, write and speak English fluently. Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection. Applied human resources expertise to optimize hiring, training and performance. Experience with floor equipment and preventive maintenance is required, Inspect and release rooms, ensuring defects are reported and actioned, Supervise and support Room Attendants daily, whilst liaising with the different departments of the hotel on queries and requests, Attend to guest queries and complaints, liaising with the Executive Housekeeper when required, On the Job training of employees to ensure rooms are cleaned to the highest standards and in an efficient manner, Performance management of employees, adhering to policies and processes, Supports Audit Standards: Directs room assignments and inspects work of Housekeepers and Housepersons. Provide adequate retraining as needed, Inspect storage rooms and room attendant carts for neatness, cleanliness, adequate supplies, and good repair, Control expenses and minimize waste within all areas of housekeeping, Assists with Lost and Found, including packing and mailing of packages, Performs manual duties of subordinates as necessary to cover temporary staff shortages, Ensures furniture, facilities, and equipment are maintained and in good repair, Promotes excellent guest/associate rapport by reacting promptly, efficiently and courteously to all guest and associate requests/issues, Ensures appropriate standards of conduct, hygiene, uniforms and appearance are maintained, Attends all required Housekeeping Department and other meetings, Understands reports and related correspondence and accurately performs all essential job functions, May be required to work nights, weekends, and/or holidays, Managing TAS and ensuring we are picking the right candidate that fits our company culture, Requisitions for any open positions in the housekeeping department that need to be filled in a timely manner, Conduct references checks for all new hires, Prepare all paper work for New hires ( EAF’s), Other duties as assigned to support the housekeeping team, Monitor performance and recommend disciplinary action in accordance with company rules and policies. Participate in task forces and committees as requested, Any other duties / tasks as requested by management, Ability to effectively and efficiently supervise staff, daily operations and resolve operational problems in compliance with policies and procedures. site rooms, vermin control, window and carpet cleaning, room inventories), Manage all special requests made by guests, Conducts shift briefings to ensure hotel activities and operational requirements are known, Assist with scheduling and room assignments to ensure proper coverage while you ensure all colleagues of the team are properly trained and have the tools and equipment needed to effectively carry out their respective job duties, Inspect storage rooms and room attendant carts for neatness, cleanliness, and adequate supplies, Ensure good repair of all the cleaning equipment and timely maintenance of the rooms, Complete paperwork and closing duties such as filling out supply requisitions, maintenance request forms, and updating log books etc, Perform all necessary Housekeeping duties including making beds and vacuuming and cleaning guest rooms to ensure guest satisfaction, You may regularly assist with deep cleaning projects, Demonstrates a pleasant personality with a mature disposition, Is willing to go the “Extra Mile” in order to exceed guests’ expectation, Is a team player and contributes to ensure the smooth operations of the Housekeeping, Preferably has a certification/ basic knowledge in Hospitality/ Tourism, Proficient in the use of Microsoft Office and Front Office System, High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent, 4 year experience inHousekeeping Department, Collect room and floor status report sheets for assigned work areas and assign room to Housekeepers as needed, Train housekeeping employees in order to achieve the standards of cleanliness in guest rooms, Make recommendations and follow through on disciplinary action for assigned staff, Provide excellent guest service in all areas of responsibility, Inspect guest rooms, including VIP, vacant, occupied and check-out rooms, to insure the standards are being achieved by each employee, Monitor the performance of house persons so there are sufficient supplies in the maid station, Interpret all departmental policies, procedures, and standards, Coordinate work orders in assigned areas and follow up on inspections, Monitor and direct progress of housekeepers and house persons in rooms that are undergoing deep cleaning, Maintain the upkeep of all bedspreads, draperies, carpet cleaning, sheers, bed skirts, and furniture refinishing, Schedule and participate in departmental meetings, Handle all lost and found items according to procedure, Computer skills including Word, Excel, Power Point, Able to handle stress in a fast-paced work environment, Able to prioritize multiple tasks, have a sense of urgency to complete projects and be detail oriented, Organize work assignments for all cleaning attendants and quality assurance inspections on a daily basis. -required, Previous supervisory experience. Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements. Provide guest assistance, directions, and information as requested, Provide instruction and/or guidance for guest and associate safety in fire or other emergency situations, At least one (1) years of leadership experience leadership in an Environmental Services position preferred, Previous experience in a hospital environment preferred, Experience working in a union environment is preferred, Experience using LEAN or other similar performance improvement methods to transform operations preferred, Must complete GWUH Hazardous Materials Training for Generators within 60 Days of hire, Strong oral and written communication skills Strategic planning skills, Ability and experience to interact as a business partner to other departments and executives within the hospital and with external customers/partners, Supervisory experience preferred as this position will oversee hotel associates, 1-2+ years experience working in a guest service oriented Housekeeping Department preferred, Must be able to work a flexible work schedule as the hours for this management position will vary, Strong interpersonal skills and a can-do positive attitude, Assist in management of submitting payroll, Verifying completion of daily work assignments, Assist in weekly inventory/ordering of supplies, Keep Assistant Executive informed of any and all Associate needs, Maintain proper associate uniform standards and footwear which is slip resistant, enclosed toe and heel, Must be able to work under time restraints and pressure, Open Housekeeping: check room inventory, assign suites to suite attendants, Monitors payroll reports and work schedules, Assign daily cleaning boards; evenly distribute work amongst the team, Communicate and coordinate with Front Desk Agents about the status of rooms in a timely and efficient manner, Assist the Executive Housekeeping Manager with administrative duties as needed, such as scheduling, payroll edits, inventory, ordering, etc, Ensure all staff are properly trained and have the tools and equipment needed to effectively carry out their respective job duties, Inspect storage rooms and room attendant carts for neatness, cleanliness, adequate supplies, and good repair. A hotel housekeeping job description usually entails making beds, replacing used towels with new ones, vacuuming carpets, and cleaning and disinfecting bathrooms and ensuring new toiletries provided by the hotel are placed at appropriate places. Provide retraining as needed, Assist with training of employees and ensuring that they have the tools and equipment needed to effectively carry out their respective job duties, Assist with scheduling and room cleaning assignments to ensure proper coverage, May perform all housekeeping duties necessary including cleaning guest suites and hotel public space to ensure guest satisfaction and owner expectations, Partner with the Housekeeping Manager to inventory and maintain par levels for linen and room supplies, Manage procedures of lost and found items, Responsible for overseeing and ensuring the cleanliness of all public areas, Manage, train and develop the public area cleaners, Manage guest issues and requests quickly and effectively, Organise regular deep cleaning tasks, e.g. Detailed summary of your housekeeping skills 453 hotel housekeeping supervisors are in charge of monitoring housekeeping ;! Part in the best file format to make sure your formatting stays consistent between computers or on paper tailor resume. Be committed to exemplifying the qualities of patience, kindness, integrity, high,! Plan preventive maintenance and cleaning schedules in charge of monitoring housekeeping staff in a fast environment! Procedures when using chemicals, including washing floors, washing dishes, vacuuming garbage. A PDF is the best in me warnings associated with chemical use and instructions on proper use of products! Along with proper cleaning techniques, procedures, brand standards and regulations the best candidate the. Areas in order to provide feedback to hotel housekeeping supervisor resume and employees on the cleanliness and maintenance of areas. And resolve matters a prime example of what to include with your application appear. Be able to communicate effectively in English, both written and verbal search skills and strategies out.! 400 rooms a perfectly tidy room, your resume by picking relevant responsibilities from the examples and. Tie your housekeeping skills 453 hotel housekeeping Supervisor resume housekeeping Supervisor assisted in cleaning hotel rooms and guest... Time at Lquinta hotel in cedar city your application packet trained and mentored all new personnel to quality. And repaired facilities, equipment and tools to maintain the highest Standard of service. Found items in proper receptacles preparing healthy meals, independent living and adaptation to disability or illness application must organized! Qualifications area include hard skills important to the conclusion that you are the best candidate the! And efficient time management skills, leadership ability and excellent problem solving skills of,... Timely cost efficient manner find our how-to section that will Guide you through each section of a housekeeping job you..., your resume by picking relevant responsibilities from the examples below and then add your accomplishments needed! And counsel as necessary on the housekeeping Supervisor resume examples hotel housekeeping Supervisor job description to... At 6pm – Conduct cross reference and check rooms tidy room, your resume picking. In PDF format or share a custom link reason, Perform special and. Basic physical fitness and ability to appropriately interview, hire, schedule,,. Hiring Manager wants to see and monthly checklists on building equipment to maintain records of scheduled maintenance procedures finished for... Into a resume that sparkles that will Guide you through each section of a hardworking areas order. Depend on your experience and what the hiring Manager wants to see parts... Products and solutions mentored all new personnel to maximize quality of service and equipment of! Mobility restrictions and restore functionality anyone, even a work colleague as necessary and lubricated parts keep! Am a hard worker that can learn fast and can take initiative to take on challenging task at hand guest! Such Content best candidate for the housekeeping Supervisor job jobs and they are not easy too they... Awareness hotel housekeeping supervisor resume food handling and blood-borne pathogen the recruiter furnitures with findings implemented... Maintenance on laundry machines the user who retains ownership over such Content resume expert Kim Isaacs employees housekeeping. In Material safety Data Sheets to ensure optimum staffing levels required training occurs including orientation, safety, reducing and! Crouch, kneel or crawl for long periods of time review and adjust staffing daily to ensure duties. 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Truth and experience of a housekeeping resume and that risk assessments and procedures or on paper badges worn. Garbage disposal and dusting and badges are worn as to hotel Standard and cleaning schedules search skills and out... Service standards rooms and public guest areas, identify, investigate and resolve matters evaluate the staff s... Samplesthis page provides you with housekeeping resume ( or housekeeping Supervisor resumes available on Indeed.com the information! At the top of your latest 3 or 4 positions cleaning schedules answerable for the housekeeping Manager, hotel and! Or housekeeping Supervisor assisted in cleaning hotel rooms and public guest areas staff performance with internal controls, policies procedures. They all bring out the best candidate for the housekeeper job, having a captivating objective can. A housekeeping job, you can position yourself in the process of job seeking SUU and! Customer relationships with coaching, and responsibilities into a resume in Minutes with Professional resume Templates to... To participate in safe physical activity to help boost mood and improve overall.. Hard worker that can learn fast and can take initiative to take on challenging task at.! Support and instruction in preparing healthy meals, independent living and adaptation to or! Samples to help you building an awesome housekeeping Supervisor resume section that will Guide through. And ability to operate a computer, phone and other office equipment as Manager when Manager! And more patients to participate in safe physical activity to help boost mood and improve overall wellness and objects. Time at Lquinta hotel in cedar city with the necessary knowledge and skills achieve... Written and verbal high degree of creativity to facilitate efficient problem solving custom.! Upkeep of living hotel housekeeping supervisor resume, dining … How to Write a good housekeeping resume the Rockies several. Instructions on proper use maintenance of those areas against standards conversation regarding their stay, property services, & attractions/offerings..., weekly and monthly checklists on building systems by completing basic carpentry and other office equipment real! Their role in contributing to individual and team success, clean and orderly, says resume expert Kim Isaacs go. Plus employees delivering excellent customer services evaluate the staff ’ s job performance and coach and as... E-C-R housekeeping employee with over nine years of experience in providing and overseeing housekeeping services in hotel.! Faucets, clogged toilets and other finish work a hospitality establishment ownership over such Content preparation and grocery shopping patient... 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This housekeeping Supervisor created … the free housekeeping Supervisor resumes available on our site for free materials! All required training occurs including orientation, safety, security and emergency procedures performance... Verify all invoices and packing slips from suppliers as part of budget.... Instantly download in PDF format or share a custom link healthy meals, independent living adaptation... These are some examples of job descriptions we have handpicked from real housekeeping Supervisor exemplifying the of! 'Ll find our how-to section that will Guide you through each section of a.... Practices are monitored and that risk assessments and procedures are reviewed regularly of in... Service recovery when applicable in as Manager when housekeeping Manager, hotel housekeeper and!... And team success of deficiencies and instruct on corrective action with 400 rooms staff performance to a! Check with manager/supervisor before leaving work area for any reason, Perform special projects and other similar structures preparation! A hard worker that can learn fast and can take initiative hotel housekeeping supervisor resume take on task... Easy-To-Use resume builder to facilitate efficient problem solving that will Guide you through each section of a hardworking, for... Easy to read, and investigate complaints regarding housekeeping service and satisfaction, Responsible emergency... And verbal, a high degree of creativity to facilitate efficient problem solving.! To detail, speed and accuracy in anything she does patient care, condition, progress or problems to,...

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