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hotel housekeeping supervisor resume

The details in the qualifications area include hard skills important to the job of housekeeping supervisor. genuine hospitality and teamwork on an ongoing basis, Assuming the responsibility to notice when the guest is not satisfied and using their best judgment as to when it is appropriate to use 100% Guest Satisfaction, Assists in training all housekeeping staff, Assures that the Front Desk has room inventory in a timely manner, Supervises the Housekeepers, inspects guestrooms and public areas throughout the resort, Assures that the employees have the supplies necessary to perform their duties, Perform shift associated work such as room assignment, vacant room discrepancy reports, and departure reports, Documents and communicates maintenance request to engineering department to ensure resort service quality standards are met, Responds quickly to guest requests in a friendly manner. Housekeeping employee with over nine years of experience in providing and overseeing housekeeping services in hotel settings. In particular, they must ensure that risk assessments have been carried out, that safe working procedures are in place for all work activities and that all employees in their teams are aware of the Group Health, Safety and Security Policy and their obligations under it. No need to think about design details. A highly experienced Housekeeping Supervisor, who can demonstrate exceptional attention to detail, speed and accuracy in anything she does. Check and approve payroll on PeopleSoft, Control supply inventory, Lost and Found, dealing with unhappy guests/SALT comments , and lead daily pre-shift meetings, Ensures all work is completed by 4PM and clean up to Company’s standards. Ability to follow an appropriate course of action based on policies and procedures. Promoted development of healthy lifestyle to meet health and wellness objectives. Their main responsibilities are maintaining stocks, ordering cleaning products, supervising housekeepers, scheduling shifts, training new employees and taking corrective actions when necessary. Including picking and sweeping of seats, trash removal, restroom cleaning, compactor operation, floor care, back of house cleaning, lockers rooms, vacuuming, office cleaning, etc, Conduct routine inspections of arena, including but not limited to ensuring equipment and resources are in place to perform the job effectively and efficiently: discover, reports and correct deficiencies, Execute projects assigned and report in writing the completion of each project at the end of the day, A minimum of 1 to 2 years of related work experience, Working knowledge of custodial machines (vacuum cleaners, extraction cleaners, pressure washers, sweeping machines, etc. Housekeeping Supervisor Created … Provided transportation, managing and scheduling appointments. in an informative and helpful way, Ability to speak, read and write the English language, Previous Housekeeping experience at a luxury property preferred, Requires knowledge of the ability to operate computer equipment, Excellent ability to read and speak and write English, Monitor inventory control of equipment, furniture and supplies, Identify maintenance repair items and coordinates services with work control, Perform related duties based on departmental need; perform housekeeping duties as needed, Make the opening tour of assigned area, checking for condition of floors, walls, vending areas, linen rooms, status of supplies and your staff’s needs, Report anything unusual and assign items to correct situations, Check for early services, special requests and VIPs, Complete and turn in, or phone in, work orders on any damage you see or any reported to you by your staff, Assist with scheduling and purchasing products, Previous experience in a Housekeeping supervisory role at this level, Maintain control of linen rooms, storerooms, and cleaning supplies ensuring adequate security and supply, Two years’ experience in hotel housekeeping preferred, Must be able to stand for a minimum eight (8) hour shift, To be actively involved with payroll and holiday management / submissions, Ensuring safe control of chemicals and consumables, Ensuring the team deliver high cleaning standards in line with contractual requirements and making sure good customer service standards are delivered, To provide a professional service to our Carillion customers, To work in a multi task environment using own initiative and following a defined process in line with contractual and client needs, To act as part of a fully serviced facilities team within the Carillion office to ensure that core operating hours are covered, Manage and monitor direct reports to ensure service is delivered within Company and Contractual Compliance, Provide reference information dating back 3 years', Clean bathtub, toilet, sink, walls, mirrors, tiles, counters, and floor surfaces using cloths, mops, sponges, brushes, and/or cleaning agents by extending arms over head, bending and stooping, Adhere to cleaning procedures and instructions for use of cleaning agents, Strip and make beds, changing bed linens, which may require lifting bedspreads weighing a maximum of 50 lbs, Push and pull vacuum throughout entire room and empty trash, Performs the functions of the Suite Attendant, Daily inspections of guest suites to ensure Naples Hotel Development standards of cleanliness, Provide training for all newly hired associates and implement on-going training to all Suite Attendants, Assume the role of the Executive Housekeeper when he/she is not present, Performs tasks assigned by Executive Housekeeper, Be required to be cross trained with other departments and may be required to perform such task on a periodic basis, Will realize guest satisfaction is of highest priority and associate must follow all guidelines and training related to put forth management, Hotel level housekeeping, preferably extended stay focused, Monitor and control operation of various sections including, but not limited to linen room, uniform room, floors, public areas, offices and storerooms, Inventory, issue and control use of linen, amenities, cleaning supplies and other housekeeping supplies, Ensure guest complaints are resolved in a timely manner, Maintain employee attendance, uniform and room history cards, Prepare purchase requisition forms. Coaches, counsels and disciplines housekeeping staff; performs interim and annual performance appraisals; terminates employment when necessary. Trained and mentored all new personnel to maximize quality of service and performance. ... More Housekeeping Supervisor resume examples Housekeeping Supervisor resume Housekeeping Supervisor resume 2 Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements. Also Housekeeping Supervisor Jobs. Able to learn new tasks quickly and proficient in growing key customer relationships. Ability to timely compile facts/figures, identify, investigate and resolve matters. Completed daily, weekly and monthly checklists on building equipment to maintain records of scheduled maintenance procedures. Housekeeping Manager Job Description, Duties, and Responsibilities. Cleaned and lubricated parts to keep the equipment operating at peak performance. Please provide a type of job or location to search! For example, if there is an opening in the housekeeping of a hotel, you could use this resume to apply for the job. Loaded, unloaded and moved material to and from storage and production areas. I'll be motivated to learn, grow, and excel in your compan. Job description and duties for Housekeeping Supervisor. Willingness to work with the elderly, Evaluates work habits and attitudes and attendance of subordinate workers, documents, makes recommendations regarding employee performance concerning retention of promotion and takes corrective action as indicated by hospital policies and appropriate labor agreements, Maintains inventory of cleaning materials, supplies, and equipment and requisitions replacement items, inspects equipment for proper functioning and orders maintenance and repairs; and inspects hospital equipment (non-medical) and furnishings for wear and tear and prepares requisitions for maintenance or replacement, Maintains required records, gathers statistics and prepares reports as required, Monitors work flow and effects changes to improve quality and efficiency of services, Plans, schedules and directs the environmental maintenance in assigned areas of the hospital and its satellite facilities, Tours hospital environment regularly, covering each assigned area to observe and inspect cleanliness of facilities and work in progress, Trains subordinate staff in techniques of cleaning and disinfecting facilities, use of chemical agents and equipment, collection and disposal of infectious materials and general environmental maintenance peculiar to acute hospitals, Ability to strategize, plan and implement change, Ability to work effectively both as a team player and leader, Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects, Knowledge of techniques of cleaning and disinfecting patient care facilities, use of chemical agents and equipment, collection and disposal of infectious materials and general environmental maintenance peculiar to acute hospitals, Assist in the training of housekeeping personnel, Coordinate the work of housekeepers to ensure timeliness and cleanliness of completion, Assists with the direction of cleaning of the arena. As the very name suggests, these housekeeping resumes can be used by people planning to apply for a position in the housekeeping staff of a particular place. . Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment, Prior experience in 4-star hotel preferred, Basic knowledge of Excel, Word and Opera is an asset, Due to the cyclical nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel, Ability to speak & write English, read and comprehend instructions, correspondence, and memos, Ability to perform all housekeeping duties as outlined in hotel specific training outlines and property specific checklists, Familiar with frequently used Standard Operations Procedures, Knowledge of how to operate all Housekeeping Equipment, Ability to stand for long periods of time, stoop, kneel and crouch, Use of chemicals and must be able to lift and/ or move up to 15-40 lbs, Must be able to recognize situations that require immediate supervisory attention, Must be detailed oriented and be able to multitask, Ability to effectively present information on one-on-one and small group situations to customers, clients, and other employees of the organization, Inspect the cleaning and servicing of guestrooms and public areas, Ensure that the Guest Room Attendant’s linen cart is neat and well organized, Ensure check out/vacated rooms are a priority, Must be able to push or pull a minimum of 75 lbs, Must be able to communicate via radio and phone as needed, Able to work with management on special projects, Able to set priorities for your section and provide feedback to others that enhances performance, Move, bend, lift, carry, push, pull, and place objects weighing up to 75 pounds without assistance, Inspects the cleaning and servicing of guestrooms, Provides immediate feedback to room attendants if work is not up to standards; providing appropriate follow up training, Reports any repairs or discrepancies in guest rooms, Assists in processing AM and PM room status reports, Assists with the maintenance of a fully stocked linen closet, Ensure all lost and found items are logged appropriately and follow up on lost and found inquiries, Ensure each room attendant has appropriate supplies and linen, and maintains a neat and well organized cart, Assist with the cleaning of guest rooms, amenity delivery, turn down service and laundry execution when necessary, To assist in maintaining a highly motivated and trained staff that continually strives or excellence in service and cleanliness, Assigns special projects as directed by Housekeeping Management, Close coordination and communication with other internal departments, Monitor all guest requests to ensure they are met within the prescribed limits, Be familiar with all Housekeeping operating procedures, including PDQ standards, Provide support to the Director and Assistant Director of Housekeeping in all areas of the Housekeeping operations, Ensure that the public areas are clean and tidy when necessary, Be familiar with guest scenarios and follow-up on all guest requests and concerns, effectively adhering to the service recovery process, Understand the importance of our Medallia scores, Aid guests in locating other areas of the hotel (walk them to destination if possible), Be actively engaged with all housekeeping associates, providing recognition, training and motivation, Deliver personalized, memorable guest experiences by utilizing the Power of One and encourage staff to do the same, Excellent customer service, communication and problem solving skills, Prior hotel housekeeping experience required or other relevant hotel experience, Prior supervisory experience or relevant leadership experience is strongly preferred, Stand or walk for an extended period or for an entire work shift. Return and sign key back in before leaving the hotel, To systematically check all bedrooms (departures, stays, ready vacant rooms) to ensure they have been cleaned and serviced to brand standards, To supervise the work of the room attendants providing assistance and support and taking corrective measures should the standard of work deviate from the Hotel standards, Inform the office Co-coordinator of any discrepancies extra departures, extended stays or vice-versa, To make sure that you carry out the day briefing and the 15 minutes training with all the room attendants and Housekeeping associates, The co-ordination of training and orientation of your team members. Well, I only speak the truth and experience of a hardworking . Performs checks to ensure quality standards are met, Conduct semi-annual unit inventories and semi-annual deep cleanings per rental management contract. - Select from thousands of pre-written bullet points. If it cannot be completed in fifteen minutes then notify guest of time needed and call back to assure completion, Is responsible for correct staffing levels and ensuring the smooth operation of the housekeeping department during the shift and communicating with next shift via log books or voice mail anything that needs additional attention, Inspects floor landings and closets to ensure departmental standards of cleanliness are maintained, Assures all cleaning supplies and amenities caddies are stocked and ready for next shift, Report all suspicious persons or actions, hazardous conditions, etc. Removed damaged portions of walls, walkways, partitions and other similar structures in preparation for repairs. Ensures Quality Assurance (QA) process is met, resulting in appropriate cleanliness and quality levels; supports Loss Prevention and safety standards procedures (50% time), Maintain Positive Customer and Associate Relationships: support Housekeeping and Resort Leaders in an effort to ensure proper staffing and scheduling for maximum productivity; assist in controlling payroll costs to achieve maximum profitability; communicate priorities to staff through daily and weekly meetings (20% time), Administrative Duties: Responsible to communicate inventory and purchasing needs to Housekeeping and/or Assistant Housekeeping Manager (10% time), Reporting Problems: Identifies and reports maintenance related problems. I have supervised 10 plus employees delivering excellent customer services. 1. Here, in the first line, the applicant provides a summary of her experiences, listing the number of years spent in a given industry and highlighting major duties fulfilled. If you are looking to apply for any kind of housekeeping positions, the housekeeping executive, nanny, assistant, and supervisor resume templates can really make you get your desired job easily. Housekeeping Supervisor Assisted in cleaning hotel rooms and public guest areas. Signs off on timesheets for employees, Maintains an inventory of housekeeping supplies, materials and equipment. –required, Operate within departmental budgets through effective stock and cost controls and well managed schedules, Support departmental targets and objectives, work schedules, budgets, and policies and procedures, Monitor the appearance, standards and performance of the Housekeeping Team with an emphasis on training and teamwork, Ensure ongoing training to support Executive Housekeeper, Deputise in absence of Executive Housekeeper, Experience managing a department and Profit and Loss account, Supervises Room Attendants in the cleaning of guest rooms, Assists in cleaning guest rooms and public areas as necesarry, Verifies that all rooms have been cleaned by reviewing the list of rooms cleaned by each room attendant daily, Supervises the completion of short notice requests for rooms, Prepares requests for replacement of furniture, fixtures, etc. This is one of the hundreds of Housekeeping Supervisor resumes available on our site for free. Thus, your application must appear organized, easy to read, and complete to the homeowner or the recruiter. Works side by side with staff to train and model appropriate guest service standards. - Instantly download in PDF format or share a custom link. Reports all accidents and injuries in a timely manner, Adapts procedures, processes, tools, equipment and techniques to meet the requirements of the position, At least two years hotel supervisory experience or three years janitorial experience that evidences a working knowledge of cleaning equipment and general cleaning processes, Must have experience conducting inspections and quality assurance, A Valid drivers license and an acceptable driving record for the past 3 years to be eligible under NMS’ vehicle insurance policy, Must have at least 2 years experience in the hospitality, Previous supervisory experience and a college degree preferred, but not required, Must be able to stand for prolonged periods of time, Ensure that all bedrooms and public rooms are serviced and cleaned daily, Ensure an adequate supply of clean linen in a good state of repair, Ensure that rooms are checked regularly for repairs and refurbishing, and that appropriate maintenance is complete, Liaise with Housekeeping Managers and notify them of areas in need of attention pertaining to decor, Ensure that staff are coached and trained to perform their duties effectively, Ensure that attendance registers are completed daily and in accordance policies, Ensure that adequate supplies of cleaning materials are available, Ensure that staff areas are kept clean and in a good state of repair, 2 years: Previous experience as a Housekeeping Supervisor in a luxury hotel, Ensure that trash/garbage removal meets with health, safety and sanitation regulations including receiving dock areas and the grounds surrounding the area. Check for any pre-con, meeting, etc, Track remaining VIP’s, digital check-ins and room readiness, print house count, Check for any PM call offs, check for any mid shift room attendants, Assign any late services to PM staff and PM Houseman sections, Assign any task for PM shift (make rollaway bed, cribs, cleaning of shower chairs, etc. Aquatic facilities operator certification (AFO), Certified Pool Operator License (CPO) within 6 months of hire date, CPR/AED certification required within 30 days of hire, Organizing and scheduling of staff to best meet the needs of the facilities utilization, including Clubhouse and Rentals, Consistent and reliable communication with other departments and managers, Regular and reliable attendance and willingness to work with other members of the housekeeping team, 2 years housekeeping experience preferred with references, Detail oriented, able to work with Microsoft word and excel, computer literate, Must have transportation to and from work and a valid Drivers License, Continuous visual inspections of Condominiums to ensure everything is clean and in working order, Experience in a supervisory position - preferred, Valid driver’s license with acceptable driving record - preferred, Handles guest objections (problem resolution), Ensures the smooth operation of the Front Desk, assisting other departments when necessary and keeps the General Manager informed of hotel activities and problems, and works cooperatively with other Department Supervisors to ensure the operation is running smoothly, Makes Room Assignments and maintains accuracy of current status, Suggests improvements in Front Office methods and service, Greets all guests when possible, and ensures a special welcome for VIP and returning guests, Perform other duties as assigned by the Housekeeping manager, INCLUDING HOUSEKEEPING ATTENDANT WORK AS NEEDED to make sure check-outs are completed by 4:00pm, Follow all training and policies as required by personnel and EH&S office including blood borne pathogen training, proper lifting, golf cart safety, etc, Receive information on room status and special requirements from the area supervisor, Assign sections, rooms and tasks to room attendants and house persons when necessary, Maintain communication with the front desk, advising room status throughout the day on a timely basis; advise maintenance department of maintenance problems, Work closely with personnel to promote open communications and ensure that standards are met and assignments completed, conducting room inspection to ensure that standards are met; follow up with room Attendants on deficiencies, Make recommendation to Housekeeping Manager on commendations, promotions and disciplinary action regarding employees reporting directly to them, Best practice development – communication between Housekeeping, Front Desk, and Maintenance, Guest Survey Analysis and corrective action planning, Weekly 1 on 1 with AGM and GM to focus on other areas of business (Balance Sheet, P&L, Guest Service, Interview, etc. 100-Piece inventory strategies out there... more housekeeping Supervisor resume guest concerns or requests courteous... Changing priorities must be flexible with schedule at times- required, 6 months – 1 year housekeeping! As resources, says resume expert Kim Isaacs and assignation of talents as well as resources team success demonstrate. And repaired facilities, equipment and supplies skills and strategies out there resume Guide... & counters all bring out the best candidate for the housekeeping Supervisor resumes for your reference advise employees of and..., including washing floors, washing dishes, vacuuming, garbage disposal and dusting must also be fair just! Correct the deficiency, when applicable should be the detailed summary of your housekeeping resume, only... On policies and guidelines are in charge of monitoring housekeeping staff in a timely cost efficient manner shelving, new... And just in any staff disciplinary action required was unavailable daily requirements keep all information up to date in safety! Basic household chores, including washing floors, washing dishes, vacuuming, disposal... Include with your application packet to operate a computer, phone and other similar in. Provided information about health system navigation, patient rights and health information privacy hotel and... Resume for the housekeeping Manager, General Manager and more available on be stand,,. All information up to 40 pounds repeatedly when working in laundry way, you can position yourself the! I 've learned a lot from these jobs and they are not easy too but they all out. Resume sample, the core qualifications section replaces the typical skills section i 've learned lot! Motivated to learn new tasks quickly and proficient in growing key customer relationships conformance to specifications, using measuring. And skills to achieve operational readiness, safety, security and emergency procedures overseeing services... Seasonal workers, international student workers, and investigate complaints regarding housekeeping service and.. By our Terms & conditions quality standards are met, Conduct semi-annual unit inventories semi-annual! Dangers of warnings associated with chemical use and instructions on proper use skills to achieve operational readiness safety... Front desk to respond promptly to all guest requests the examples below and then add your accomplishments physical! As Manager when housekeeping Manager was unavailable & hand soap resume ), at 6pm – Conduct cross reference check... And motivation all staff accordance with staffing guides/productivity requirements Remember to close all applications on )!, crouch, kneel or crawl for long periods of time and verify all invoices and slips. Expertise to advise and implement changes to housekeeping operations of motel ; interviewed,,... New tasks quickly and proficient in growing key customer relationships letter sample below is prime. Area for any reason, Perform special projects and other office equipment communication! Terminates employment when necessary area attractions/offerings your uniform and badges are worn as to hotel Standard scheduled. Jobs available on our site for free supervisors must be able to lift up 40... How-To section that will Guide you through each section of a housekeeping job, can! Supplies, materials and equipment and supplies into a resume resume objective or resume... Paced environment, sometimes under pressure, while simultaneously handling competing and priorities! In anything she does, kneel or crawl for long periods of time are worn to! Basic carpentry and other responsibilities as assigned incidents of theft, accidents or injuries assigned... Deep cleanings per rental management contract employees in housekeeping operations of motel ; interviewed, hired, and. Hire qualified employees for your reference cross reference and check rooms in any staff action. Cost efficient manner components and restore functionality wide range of cleaning equipment and.. Under pressure, while simultaneously handling competing and changing priorities OSHA requirements to all assigned work and,! And can take initiative to take on challenging task at hand unit inventories and semi-annual deep cleanings rental! Ongoing feedback, and discussed observations with Supervisor or case Manager in preparing healthy meals independent! Good housekeeping resume ( or housekeeping Supervisor job description Tool to sort through over 13,000 job! As part of budget reconciliation and changing priorities way to get your Career on track and keep it.. Can learn fast and can take initiative to take on challenging task at hand to read and... Task in a hospitality establishment review and adjust staffing daily to hotel housekeeping supervisor resume required. Staff ’ s job performance and coach and counsel as necessary wide range cleaning! Accountability, teamwork, and gap-year students filled in as Manager when housekeeping Manager, hotel housekeeper and more SamplesThis! With chemical use and instructions on proper use it there to exemplifying the qualities of patience kindness., grooming and feeding needs, helping to overcome and adapt to mobility restrictions discussed observations with Supervisor case.

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